Privacy

plannao is an event discovery and planning service for people and organizers across Bangladesh. This page explains the personal information we handle when you browse, create an account, save plans, confirm tickets, publish listings, or contact us.

It is written for everyday reading. It is not a substitute for legal advice. If something here conflicts with a later written agreement for a partnership or paid service, that agreement may add detail for that relationship.

Depending on how you use plannao, we may collect:

• Account details — name, email, password (stored securely), and the role you choose at sign-up (visitor or organizer).
• Organizer profile — brand or company name, phone if you add one, city focus, and a company logo you upload.
• Event and ticket activity — events you save, free confirms, ticket orders, quantities, amounts in ৳, reminder preferences, and door check-in records for tickets you hold.
• Listing content — titles, descriptions, venues, dates, ticket types, cover photos, and other details organizers submit for review.
• Location choices — a city or place you select while browsing, and approximate coordinates when you choose to share your current location so nearby results can sort better. Location is used for discovery, not to track you across other websites.
• Communications — messages you send to info@plannao.com or partnerships@plannao.com, and newsletter email if you subscribe.
• Security options — if you turn on an authenticator for your account, we store the secret needed to verify your codes.
• Technical basics — standard server logs such as IP address, browser type, and pages requested, used for security, reliability, and abuse prevention.

We use this information to:

• Run accounts, sign-in, email confirmation, password reset, and optional authenticator checks
• Show relevant events, save plans, confirm free spots, and keep tickets in My Plans
• Send account mail, ticket confirmations, and reminders you request
• Review organizer listings before they go live, and handle moderation when needed
• Support door check-in for organizers scanning valid tickets
• Improve discovery, fix problems, and keep the service safe
• Reply when you contact support or partnerships

We do not sell your personal contact details.

Visitor and organizer roles are separate. The same email cannot be both. Role is chosen at sign-up and stays with that account.

You may sign in and browse, and visitors may save events, before confirming your email. Ticket confirms, reminders, and organizer event submit unlock after email confirmation.

Connected-account sign-in (when offered) is available for visitors and organizers. On first sign-up you still choose a role. On sign-in, it only works if that account already exists for the role you are using.

Account and ticket messages come from our noreply address, with replies directed to info@plannao.com. Newsletter and partnership-related promo mail use Reply-To partnerships@plannao.com.

Those two addresses receive mail from you; they are not used to send outbound product mail. You can stop newsletter mail using the unsubscribe path in those messages, or by contacting us.

Free spots confirm on plannao and appear in My Plans. When online card payment is available, paid tickets are processed by our payment partner. We keep order confirmations, amounts, and ticket records needed for your plans and organizer sales — not your full card number.

While online payment is paused, paid listings may be unavailable or confirm without charging a card, as shown on the event page. We still store the plan and ticket details you need at the door.

We share personal information only when needed to run the service, for example:

• Payment partners, when you complete a paid checkout
• Email delivery, so account and ticket messages can reach you
• Map and place lookup providers, to resolve venues and location suggestions you request
• Organizers, for ticket validity and door check-in on events you confirmed
• Staff reviewing listings or handling support and safety reports

We may also disclose information if required by law or to protect people from serious harm or abuse.

We keep account, plan, ticket, and listing records while your account is active and for as long as needed afterward for support, dispute handling, legal duties, and security. You can ask us to close an account; some records may remain where we must retain them (for example completed ticket history tied to an event).

You can:

• Update profile and security settings while signed in
• Clear or change the location shown in browse tools
• Remove saved events from My Plans
• Turn an authenticator on or off (visitors and organizers)
• Unsubscribe from newsletter mail
• Email info@plannao.com to ask about access, correction, or account closure

plannao is aimed at adults planning nights out and organizers publishing events. It is not directed at children. If you believe a child has created an account, contact us and we will take appropriate steps.

We may update these notes as the product changes. The “Updated” date at the top reflects the latest revision. Continued use of plannao after a change means you accept the revised notes for that use.

Privacy questions: info@plannao.com. Partnerships: partnerships@plannao.com. Or visit our Contact page.